All Unlocking times are estimated on server times and delays, We at IntouchWireless are not liable for any loss or damages caused by the delay if any occurs. Unlocking time may vary due to server unavailability, this is beyond our control and there is nothing Intouch Wireless Inc. can do about it. We are not responsible for Blacklisted phones or phones with Apple ID Locks. There are no refunds on unlocking and software issues. Once Unlocking is submitted, there are no cancellation unless the unlocking service/code is unavailable.